Information Guide: Wait Time Considerations

Despite competitor claims that they are the only electronic locker system with a remote kiosk for accessing lockers, this is not true. Our system has that ability, but we find it is not the best solution. We pride ourselves on providing the right solution based on your specific needs. We have yet to find a situation where running conduit to a remote kiosk makes sense. That option merely makes an appearance of being technological and sophisticated. It is more costly, disruptive and is without enhanced functionality.

Location of the kiosk is not important. Our experience is that there are more customers gathering (queuing) at check-in than check-out. Our system check-out time is rated at 7 seconds per person and check-in is rated at 16 seconds per person (for a credit card rental). This means with one kiosk: 10 people in line could check out in one minute and 4 lockers can be rented per minute.

Two kiosks would cut the time in half. This formula is really a function of the system's rental and check-out speed, as well as the ratio of kiosks to lockers.

Formula: [The number of people on line] x [speed of the transactions] / [number of kiosks] = [wait time]

Who we are

Tiburon Lockers provides customized, secure, and reliable electronic locker storage, coin operated locker storage and concierge/bag check solutions for your venue anywhere in the world. We not only provide the best in class locker, we do it at absolutely no cost to you! Our full service and management make the choice to partner with us an easy one.

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Phone: 201-750-4960
Fax: 201-750-4963

New Account Specialists
Toll-Free Contact Number
1-888-WELOCKIT
(935-6254)

E-Mail Our New Account Specialists at:
lockmeup@tiburonlockers.com

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Customer Service and Operations Center

Corporate Headquarters
22 Paris Avenue, Suite 106
Rockleigh, New Jersey 07647
Phone: 201-750-4960
Fax: 201-750-4963

White Marsh Office
6200 Days Cove Rd. Unit 4
White Marsh, MD 21162
Phone: 410-335-1301
Customer Support: 1-877-592-0985
customerservice@tiburonlockers.com

Tiburon Lockers at Union Station
50 Massachusetts Avenue Gate A
Washington, D.C. 20002
Phone: (202) 898-1592
Click here for information about our services
at Union Station Washington DC.


Canada Office
520 Conservatory Drive
Kingston Ontario K7M 9C8
Phone: 416-419-1194
Jfisher@tiburonlockers.com

  

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